How to Change Blocked Sites in Norton AntiVirus

by Jeff Grundy

Symantec began offering parental control add-on packs for its Norton Internet Security and Norton 360 anti-virus and security software in 2007. The add-on pack gives you broad control over the types of websites users of your computers can view. Beginning in 2011, though, Symantec ceased offering the add-on and began requiring subscribers to use their Norton Online Family Web-based parental controls tools. Norton Online Family gives parents much greater in blocking access to websites and online events. If you inadvertently block a website to which you want to grant users access, you can unblock or edit restrictions relatively quickly.

Install Norton Family

Right-click the “Norton Internet Security” icon in the Quick Launch tray next to the time and date display. Click “Account Login” on the pop-up menu. Alternatively, click “User Accounts” in the left menu pane if the main Norton Internet Security window is already open.

Enter your Norton supervisor username and password, then click “OK.”

Click the “Online Family” icon in the right menu pane. Wait for Norton Internet Security to log you in to the Norton Family website with your supervisor username and password. The Norton Online Family System Status is displayed as “Not Installed.” Click the “Install Now” button to open your Web browser and display the Norton Family website.

Click “Install Norton Family” button on the Norton Family Getting Started page. Click the “Run” or “Open” button in the pop-up box when prompted. Wait a few minutes for Norton Internet Security to download the Norton Family plugin and install it. Reboot the computer if prompted to do so.

Edit Blocked Sites

Right-click the “Norton Internet Security” icon in the Quick Launch tray, then click “Norton Family.” On the slide-out menu, click “Edit Accounts.”

Enter the supervisor email and password associated with your Norton Internet Security subscription in the “Parent Email” and “Parent Password” fields. Click the “OK” button. Your default Web browser opens and displays the Norton Family Getting Started page.

Click the “Settings” gear icon at the top of the Getting Started page. Click the name of the child or users for whom you want to change or edit site access settings.

Click the administrator username in the Profile section for the computer on which you block access to certain sites with Norton Family.

Click the “Web” link on the Settings menu for the selected child or user.

Enable the “Block the site” option, and then select categories that describe the kind of websites to which you want to prevent access by the selected child or user. Alternatively, click the “Select an age group” drop-down list and select the age bracket of the child to pre-select the category options generally considered inappropriate.

Click the “Specific Web sites to allow” link. Enter the URL address of websites that might fall into a blocked category but for which you want to grant the child or user access. Alternatively, if you want to delete an approved website, click the “Remove” link next to its URL address.

Click the “Save” button to save the changes.


  • With Norton Family, you can also place restrictions on the use of social networking sites such as Facebook and video sites like YouTube. If you click the “Social” link in the Settings menu for the selected user, you can set time limits, deny access during certain hours or block access altogether. Likewise, you can restrict viewing of clips on video sharing sites to certain hours and to certain types of videos by using the “Video” link in the Settings menu for the selected child or user.
  • You can set individual restrictions for children or users of the computer. To add other children or users to the computer, click the “Add Child” button. After creating the new account for the child, you can select appropriate content with the age group filters and approve or deny access to specific websites manually.

About the Author

Jeff Grundy has been writing computer-related articles and tutorials since 1995. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology.

Photo Credits

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