How to Reset a Forgotten AOL Email Password

by Andrea Ruiz

When you sign in to your AOL account to check your email, the form gives you the option to check a box next to a "Remember Me" option. This allows your browser to keep you signed in to your account indefinitely. However, if you clear your browser's cache or cookies, or if you want to sign in to your AOL account from a different browser, you'll need to recall your account password. If you forget your account password, you can easily reset it with one of three different password reset options.

Visit the "My Account" page on the AOL website (see Resources).

Click the "Forgot Password?" link in the sign-in form.

Enter the AOL username for which you've forgotten the password in the subsequent form, as well as the CAPTCHA information. Click the "Next" button.

Select the option to receive a verification email at the alternative email listed in your AOL account, if you have previously one. If you have, but you don't remember the email address you listed, click the "hint" link in the verification section to see it partially identified. Click the "Next" button, then check the inbox of this email address for the verification email; click the link in the email to go to the password reset page.

Enter a mobile telephone number at which you can receive a verification code via SMS text if you don't have an alternate email address listed in your account or if you want to use an alternative verification method. Click the "Send" button; once you receive the SMS text on your phone, enter the code into the form and click the "Next" button to go to the password reset page.

Answer a security question you've previously assigned to your account as an alternative to the SMS and email password reset methods. With this method, you must also enter either an alternative email address or enter the first and last name of the account holder.

Enter your new password on the "Create Your New Password" page, then type it again in the form. Your new password must be between six and 16 characters and is case-sensitive. Click "Next" to finish setting your new password.

Tip

  • AOL recommends that you add special characters, such as symbols and punctuation marks, to strengthen your new password.

Warning

  • You can try to reset your account via the security question method only six times. After the sixth unsuccessful attempt, AOL locks your account for 24 hours. You may neither log in nor attempt to reset the password during that time.

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