How to Reset a NETGEAR to Factory Conditions

by Jeff Grundy

NETGEAR produces a wide variety of Wi-Fi routers and access points that enable you to extend your wireless network by adding additional computers to a single Internet connection. Setting up a NETGEAR wireless access point or router requires that you access the device's configuration page via a Web browser. After you've logged in to the configuration page, you can set options for the device and hook it up to your broadband connection so that you can share Internet access on the network. However, if you change the default username, password or IP address for the NETGEAR wireless device, you may not be able to access configuration settings for the router or access point if you forget the new values. If this occurs, you can perform a hard reset to restore the NETGEAR device to its factory default settings.

Use the Reset Button (Most NETGEAR Routers and Access Points)

Open your Web browser and attempt to log in to the router before performing a hard reset. If you cannot remember the username and password, try using “admin” as the username and “password” or “1234” as the password. These are the default login credentials for virtually all NETGEAR network routers and access points. If you can log in to the router configuration page with the default username and password, there is no need to reset the router, as you can make any needed settings changes in the administrative control panel.

Use a pen or paperclip to press the small, black “Reset” button on the rear of the router or access point until the test light begins to blink. Depending on the model, you may need to press the “Reset” button for 10 seconds or more; it is recessed in the casing to prevent accidental hard resets of the network device.

Release the “Reset” button and wait for the router or access point to reboot. Open your Web browser and log in to the device using the default “admin” username and “password” or “1234” as the password.

DGN2000 and DG834Gv5 Wireless Routers

Attempt to log in to the router with the default credentials, using “admin” as the username and “password” or “1234” as the password. If you cannot log in to the router with these defaults, perform a hard reset on the device.

Press the “Wireless” and “WPS” buttons on the side of the router simultaneously and hold them for five seconds or more.

Release the “Wireless” and “WPS” buttons and wait for the router to reboot.

Log in to the router with the default username and password.

Routers with a 9-Pin Serial Management Port (Models RM356, RT311, RT314, RT328, RH340 and RH348)

Download and install a terminal emulator program that supports the XMODEM protocol over serial connections. Applications such as PuTTY, Tera Term and HyperTerminal for Windows 7 are free and allow you to communicate with devices over a serial cable connection (links in Resources).

Connect the DB9-to-DB9 cable to the port on the rear of the router and the serial port on the back of the computer.

Insert the router installation disc into the optical drive of the computer. If the setup wizard window appears, close it.

Launch the terminal emulator application, then click “Connect To” or “Connect Via” on the menu bar. Select the following options in the connection window: Port – COM1 Bits per second – 9600 Data bit - 8 Parity – None Stop bits – 1 Flow control – None

Click the “Connect” or “OK” button to open the terminal window.

Power off the router, then turn it on again. A session test message appears in the terminal window. After the “PRESS ANY KEY TO ENTER DEBUG WITHIN 3 SECONDS” message appears in the terminal window, press any key on the keyboard.

Type “atur3” at the terminal prompt, and then press “Enter.” As soon as you see a string of “C” characters appear on the screen – for instance, “CCCCCCCCCCC……CCCCC” – click the “Transfer” button on the menu bar or toolbar. Click “Send,” then click the “Browse” button. Browse to the “romfile0” or “romfile0.nnn” file in the “Firmware” or “Configuration” folder on the installation CD.

Click and highlight the “romfile0” or “romfile0.nnn” file, then click the “Protocol” drop-down list and select “XMODEM.” Click the “Send” button and wait for the terminal application to send the firmware file and overwrite the one on the router. The transfer and overwrite process usually takes about 10 seconds.

Enter “atgo” at the terminal prompt after the transfer completes, then press the “Enter” key. The router reboots with factory default settings.

Disconnect the serial cable from the router and the computer. Log in to the router using “admin” as the username and “1234” as the password.

Items you will need

  • DB9-to-DB9 serial cable (for select models of NETGEAR devices)

About the Author

Jeff Grundy has been writing computer-related articles and tutorials since 1995. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology.

Photo Credits

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